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COLBY K. gets F for customer service.

66 North Iceland Vindur Hooded Jacket - Women's

Rating for this product: 1 December 18, 2010

First of all, this sweater is awesome! I had a chance to try it out when I was in Iceland. Dept. Of Goods had 2 of these sweaters in left in the size I needed. I decided to use the on-line chat to place the order. What a big mistake! I got on the line with 'Colby K.' who was not helpful at all. Spent an hour trying to place an order with him. After waiting around for any responses I ask if he was still around, and he finally responded after 45 minutes that he was looking for the product number. I could have told him that in two seconds had he asked me - it's right on the product description! During this whole ordeal the sweater eventually sold out and I was left with nothing! I've been a long time loyal customer with BC/SNC/DOG/WM but their customer service really left me with a sour taste. What a waste of my time!

Nailed It? 0 Yes

0 Comments

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COLBY K. gets F for customer service.

66 North Iceland Vindur Hooded Jacket - Women's

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