This is a great backpack. The shoulder strap is very comfortable, often times I dont even feel like I am carrying so much stuff. The laptop sleeve is very well padded from all sides and the fact that its isolated from the bottom of the backpack makes your laptop that much safer when you or your friends toss your backpack around a lot. Unlike most people, I have an ultra-portable laptop, initially I was worry that it would slide around in the sleeve a lot but surprisingly it actually doesnt. The only think I can complain about is the fact that the pen slots on the side doesnt work so well. I ride my bike a lot, so the pens usually fall out of the slots and I have to dig deep to find my pens. Note also that this is a pretty large backpack so be careful if youre petite in size. I am 510 and it still looks slightly big on me.