Overall, these shoes are doing their job,and I'm pleased with them. Of course I got them on sale, so I'm not sure I would have paid full price for them. Generally, I like Chaco products. These shoes feel sturdy and they have good traction on the trail; however, the footbed in this model isn't my favorite from Chaco.
There is no question that their arch support is pretty aggressive. It's so substantial that I ended up ripping the insoles right out of the shoe and sticking another set inside. That made me a bit of a sad panda, but I got over it.
I also have fairly wide feet. I tried two pairs of these shoes, and ended up going a full size larger than my chaco sandals to get them to fit well. They're a little long because of that, but I'm OK with that since my toes don't jam up in the front of the shoe at all. Other comically wide footed people will understand that kind of trade-off.
The shoes also slide a bit on polished surfaces, but its a hiking shoe, so that doesn't much matter. However, when jumping from rock to rock, or even trudging through snowy patches, they grip extremely well. I even wound up on a snow mobile with them and they held up surprisingly well when I got the machine stuck in powder.(Though I don't recommend that anyone takes these out as serious snowy weather shoes -- that's not what they are.)
Despite their downfalls, they're comfortable, sturdy, and I like the way they feel.