I am a small adult who purchased a youth bugaboo jacket system about 9 years ago. It has been great and held up well, but after 9 years I thought it was time for a new one. What a HUGE disappointment! The new bugaboo is a weak skeleton of its former self. The nylon outer layer feels more like plastic. The inner fleece is about 25% as thick as the old one. It is a cheaply-made (but certainly not inexpensively priced!) jacket. One big change? Old bugaboo=made in USA. New bugaboo=made in CHINA. I felt like I should test it for carcinogens/lead/other nastiness. If you don't know any better you might think the jacket is OK. Well, it is NOT and the Columbia company should be embarrassed to sell a product like this. Such a huge disappointment.
Certainly not your fault. Your customer service was very good. Too bad the product Columbia are selling is junk.