I typically wear women's size 9. I ordered both 9 and 9.5 just to be sure. At first I thought the instep was a little high and uncomfortable. But I continued wearing them for a couple hours around the house and was very pleased with the fit. Yes the heel seems a little wide but not a problem for me. It has somewhat of a flat style because the sole is not big lugs not other winter boots. VERY lightweight and cozy. I don't mess with the laces as they are just fine to wear and slip on. Love the color and the little pop of red makes them look sharp. I would recommend to others.