The Company: I purchased a North Face Himalayan Insulated Parka (Men's) from BackCountry.com by telephone. I was pleased with the order process and the shipping. The first jacket I promptly received had a small cut in the material located on the upper left shoulder. Once called, BackCountry quickly sent another item and documents to return the offending item.
The Himalayan: I have been a customer of North Face since 1986, so my comments are relative tot he NF products I have owned over the years, from shirts to heavy jackets and parkas. This Himalayan is a great garment. It is well designed and has a variety of features that make it a pleasure to wear. It is light wieght and packs well. There are adjustments in the hood and coat and wrists so it can be made to fit perfectly. This is an expensive investment, but I am pleased with the money spent for the quality received.
The only concern I have with the Himilayan Parka is that I have a little trouble when trying to zip the parka. The zipper can easily catch nearby material and jam in the area near the bottom third of the zipper track. The zipper is a bit difficult to start at the bottom. The zipper is also tough to move in the area from the upper chest to the top of the zipper track.