Credit Card Verification
If you use any type of international credit card, or if we are having trouble verifying your billing information, we will conduct what’s known as a Small Charge Verification.
What we do:
- We charge your credit card an amount greater than $0, but less than $3.00 USD. We will refund this amount once the small charge is verified.
- Contact you via phone or email informing you that we have assessed the small charge.
What you do:
- Contact the bank associated with that credit card to learn the exact amount of the small charge. It will show up as a charge by either Departmentofgoods.com or our parent company Backcountry.com. It does not have to be in US dollars, we can perform the conversion.
- Call us at (800) 231-7837 to confirm the charge and finish processing your order. You can also send an email via our Service Request page. Please include the following in your message: your name, order number, and small charge amount included in the body of the email.
Why we do it:
This process is the easiest way to confirm that you have the credit card in your hands, know your account number and bank information, and are in good standing with your bank. Once we have confirmed your card, you won’t be asked to go through this process to place future orders with that card. We reserve the right to use this same process to verify additional cards that you use.