When Will My New Gear Arrive?
When will your drool-worthy gear arrive? How can matter have both the properties of a wave and a particle? These are both pressing questions. Let’s tackle the first one.
If you order by 5pm Eastern Standard Time on a Monday through Friday, and you use 2-Day Delivery or Next Day Delivery, your item will ship out the same day as long as it is in stock. Please see the chart below to figure out specific days and keep in mind that UPS does not count non-business days (Saturdays, Sundays and National Holidays) as shipping days for these options.
Economy Shipping or Standard takes around 10-12 business days. This option appears as “Economy” during checkout. Most Economy packages are delivered by the infamous brown truck, UPS. But on occasion UPS will pass the package on to USPS and USPS will deliver the package. This option is a nice dollar saver, but if you really can’t wait to rip open your package of shiny new gear, you might want to opt for faster shipping.
Freight shipping (some frames, completes, etc) takes 10-14 business days once built and shipped.
Builds on Complete Bikes, Framesets, or Custom Wheels will impact the shipping date of your order. We strive to ship these orders within 4-5 business days. Depending on the season, it may take a bit longer and sometimes it takes a bit less. We will always ensure and stand behind our quality, so in some instances this could mean an extra day or two for the build.
USPS shipping is not a guaranteed service. Delivery time for USPS shipping is calculated in business days (Monday-Friday). If you order on Saturday or Sunday, your order will ship on Monday. Tuesday is then Day 1. If you order by 5pm EST on Tuesday, Wed will be Day 1. Savvy?
If you made it through our shipping explanation alive and fairly sane, we think you’re ready to tackle String Theory. On your own, that is (we have, erm, shipping to do).
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